Every support call
and ticket, audited
for accuracy.
Catch misattributed resolutions, eliminate hallucinated answers and lift customer satisfaction at scale.
100% call audit
Every customer support call analysed.
100% support tickets audit Synced
Tickets created by both bots and agents, audited.
Stop guessing what a support call
actually resolved.
A customer support organization needed to know whether resolutions logged in tickets matched what actually happened on the call, and whether AI generated answers could be trusted. Every support call and every ticket, created by bots or by agents, was audited automatically.
100% call audit
Every customer support call analysed, not a sample, to validate accuracy and customer outcomes.
100% support tickets audit
Tickets created by both bots and agents audited for resolution quality, hallucinated answers, and misattributed fixes.
Key metrics achieved.
Employee productivity increased
Less time spent manually reviewing calls and tickets.
CSAT score improved
A 20 point lift after resolutions were held to a consistent, audited standard.
Solutions wrongly attributed to tickets
Misattributed resolutions surfaced automatically, without listening to every call.