Trust &
Observability for AI
conversations.

One unified layer to monitor observe and evaluate every AI conversation reduce human patch and increase efficiency of the AI agents.

Get a demo See what we audit
AI performance · Sample view
LIVE TELEMETRY
Accuracy 99.2%
Containment 78.5%
Escalation rates 1.8%
CSAT 4.85
Failure trends 0.4%
Compliance 99.8%
One layer. One view. Total accountability.
TRUST & OBSERVABILITY · WHAT WE AUDIT

One layer above every conversation.

Goodmeetings sits above the conversation layer, analyzing human voice, AI agents, video, tickets, and email through a single trust lens.

LIVE STREAM INGESTION

Omnichannel Conversation Inputs (Human & AI)

Stitching together 100% of human agent and autonomous AI conversations across every customer touchpoint

Human

Human Voice Calls

Live agent conversations

100% Stream Capture
AI Agent

Voice AI Agents

Inbound + outbound

< 450ms Ultra-low Latency
AI Agent

Chat AI Agents

Text-based AI

Live Sentiment Track
Hybrid
REC

Video Audit

Sales + CS recordings

Screen + Speech QA
System

Support Tickets

Helpdesk conversations

Auto-Triage & SLA
AI Agent

Email AI Agents

Automated outreach

Intent Extraction

GOODMEETINGS

Evaluation Layer

Conversation Analysis & Quality Engine

Multi-Language
ASR

Accurate transcription across 100+ languages and dialects.

100% Quality
Assurance

Auto-evaluate every conversation for quality and accuracy.

Compliance &
Governance

Ensure policy adherence, regulatory compliance and data security.

Sentiment &
Intent AI

Detect sentiment, intent and key topics in real time.

Lead Conversion
Scoring

Identify intent, score leads and prioritize high value opportunities.

Complete visibility Across human + AI interactions
Trusted audits Compliance ready by default
Faster resolution Issues detected in hours, not days
Consistent experience Quality held constant at scale
TRUST & OBSERVABILITY · REPORTING AND METRICS

What audit looks like, human or AI.

The same audit engine produces the same clear reporting for human agents and AI agents. Choose a view.

Human audit: every agent call scored the same way.

Every call scored across fatal, non fatal, and compliance metrics, with automated disposition tagging built in.

WHAT THE REPORT COVERS
01
Scorecards by agent and team Quality, compliance and conversion signals for every rep, on every call.
02
Fatal, non fatal and compliance metrics Serious violations never hide inside an average.
03
Automated dispositions PTP, broken promise, refusal, not reachable and third party contact tagged on every call.
04
Coaching and leaderboards Weekly rep coaching reports and monthly manager leaderboards.
HUMAN AUDIT REPORT Sample layout
Quality score
Fatal violations
Compliance adherence
Call coverage
ISSUES BY TYPE
Fatal metrics
Non fatal metrics
Compliance metrics
From 4% to 100% compliance tracking coverage.
Turnaround time cut from 5 to 6 days to 5 to 6 hours.
Zero manual audit effort; team redeployed to higher value tasks.
99%+ accuracy 100% coverage
EXPLORE THE OTHER SERVICES

Call Audit

100% of sales, collection and support calls audited, with human level accuracy.

Voice Bot

Automated voice outreach, 24×7, human in feel.

Bring complete observability to every conversation.

Get unified compliance, quality assurance, and real-time guardrails across human reps and AI agents.

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