12 Best Conversational Intelligence Software 2024

Unlocking the power of communication is no longer just a human skill. In 2024, businesses are increasingly turning to conversational intelligence software to streamline interactions, boost productivity, and drive growth.

With the conversational intelligence software market projected to hit $49.9 billion by 2030, the demand for these innovative solutions is skyrocketing.

In this article, we’ll explore the 12 most cutting-edge conversational intelligence software platforms reshaping the landscape.

From advanced analytics to natural language processing, these tools are revolutionizing how we understand, engage, and connect in the digital era.

Join us as we dive into the forefront of conversational technology.

Related: 11 Effective Ways To Improve Sales Conversations & Drive More Revenue

1. Goodmeetings

Source: Goodmeetings

Goodmeetings is a cutting-edge conversational intelligence platform powered by AI, designed to revolutionize meeting performance and enhance sales productivity. Through advanced features like call recording, high-quality transcriptions, and in-depth analytics, it offers indispensable insights for revenue-focused teams.

By automating processes, providing personalized coaching, and offering real-time support during meetings, Goodmeetings empowers sales professionals to close deals faster and achieve remarkable success.

Features

• Capture Meeting Intel: Automatically record meetings and provide high-quality transcriptions.
• Call Recording: Store meeting conversations for reference and analysis.
• High-Quality Transcriptions: Transcribe meetings accurately for easy reference and review.
• Call Analytics: Gain insights into call performance and effectiveness.
• Multi-language Support: Transcribe meetings in multiple languages for a global team.
• Automated Action Items: Automatically generate action items from meeting discussions to streamline follow-ups.
• Human-level Summaries: Summarize meetings with AI-generated summaries for quick review.
• Meeting Performance Insights: Provide insights into meeting effectiveness and areas for improvement.
• Customized Reporting Dashboards: Create customized reports to track meeting outcomes and team performance.
• AI-generated Key Moments: Highlight key moments and insights from meetings to focus on crucial points.
• ‘Ask me anything’ on meetings: Instantly query meeting content during discussions for quick clarification.
• Screenshare Analytics: Analyze screenshare sessions for a better understanding of client engagement.
• Sentiment Analytics: Gauge the sentiment of meeting participants for improved relationship management.
• Natural Language Querying: Allow natural language queries during meetings for instant information retrieval.
• Comprehensive Customer Profiles: Gain insights into customer backgrounds, including names, positions, and past interactions with your company, for personalized interactions and tailored solutions.
• Automated Questionnaires: Capture responses to tailored discovery questions automatically, enabling lead qualification and scoring based on customer responses, ensuring efficient lead management.
• Real-time Highlights: Capture crucial moments of customer conversations instantly, allowing easy reference to key points during discussions for personalized and efficient service delivery.
• AI-driven Coaching: Receive proactive nudges and battlecards based on AI analysis, alerting sales reps of deviations from ideal meeting behavior and providing contextual guidance on demand.
• Live, Incognito Human Coaching: Access real-time guidance from experienced leaders via private chat during challenging customer conversations, ensuring every interaction is fruitful and maximizes opportunities.
• Proactive AI Alerts: Receive alerts during meetings for important events or topics.
• Enhanced Decision-making: Utilize advanced screen share and sentiment analytics for strategic decision-making.

Pricing

• Professional: $50 per month (billed annually)
• Business: $75 per month (billed annually)

A 7-day free trial is also available (no credit card is required)

Source: Gong

Gong stands out as a revenue intelligence platform that captures and analyzes customer interactions across diverse channels, leveraging conversation intelligence in multiple languages. It offers more than mere call and chat summaries, providing crucial insights such as customer pain points, outcomes, and next steps, thereby enhancing win rates across your organization.

Features

• Pipeline Management: Gong gives sales teams a holistic view of deal progress, highlighting risks and opportunities across deals, accounts, and contacts.
• Advanced Coaching: Summaries of sales calls, including intent and outcomes, help sales managers prioritize actions and coach reps effectively.
• Market Insights: Understand market trends and customer concerns to tailor sales strategies, addressing common objections across different segments.
• Sales Engagement: Gong Engage, powered by AI, crafts personalized emails based on previous interactions and customer pain points, enhancing engagement with prospects.

Pricing

It is available on request.

Related: Gong Alternatives: Gong Competitors You Must Consider in 2024

3. Chorus by ZoomInfo

Source: ZoomInfo

As a cornerstone of ZoomInfo’s go-to-market software, Chorus leads the field in conversation intelligence. This powerful solution empowers your revenue teams to pinpoint and emulate the strategies of top-performing sales reps by scrutinizing every call, email, and message. Leveraging insights gleaned from this analysis, you can develop tailored coaching strategies for all customer-facing teams, ensuring optimal performance and success.

Features

• Sales Coaching: Chorus identifies coaching opportunities within call recordings, eliminating the need for manual searching. It also facilitates the creation of a library of top-performing calls for new reps to shadow virtually.
• Deal Intelligence: Automatically captures and syncs contacts and communications to CRM, enabling teams to closely monitor account and opportunity progress. This helps measure deal momentum and reduce churn for maximizing revenue.
• Market Intelligence: Chorus’s AI-driven trackers keep track of crucial details such as customer mentions of specific features and competitors during sales conversations, providing valuable insights for informed decision-making.

Pricing

Contact the sales team for pricing details.

Related: 12 Best Sales Analytics Software To Measure Sales Performance

4. Salesloft

Source: ZoomInfo

SalesLoft is your comprehensive platform for call tracking, agent coaching, and conversation analysis. Gain deep insights into buyer engagement, intentions, and customer behavior directly from your calls. Plus, empower your support representatives with actionable notes for self-improvement.

Features

• Call Recording: Easily record audio and video calls to track conversations and interactions.
• Call Transcription: Convert all your calls into text for easy reference and review whenever needed.
• AI-Based Analysis: Utilize AI to scan call transcripts for important keywords, competitor mentions, and other relevant insights crucial for your business.
• Create Playlists: Curate playlists of best call handling practices to enhance agent coaching and performance.
• Agent Retention: Identify and recognize your top-performing agents and implement strategies to retain them effectively.

Pricing

Pricing details are available on request.

Related: 15 Best Sales Automation Tools to Boost Your Revenue in 2024

5. Jiminny

Source: Jiminny

Jiminny’s conversation intelligence platform empowers users to record, transcribe, and analyze every interaction spanning video, voice, and email. What sets it apart is its automated scoring of sales meetings, utilizing AI to establish benchmarks.

Features

• Activity Consolidation: Jiminny seamlessly consolidates sales team activity, including calls, video conferences, SMS, and emails. It offers a comprehensive overview of account activity, facilitating reliable sales forecasting.
• Pipeline Visibility: Gain full visibility into opportunities, accounts, and representative activities with Jiminny’s Deal Insights feature. This enables prioritization of crucial deals and identification of coaching opportunities.
• Insights-Driven Coaching: Jiminny provides a range of self-coaching and peer-to-peer coaching tools, facilitating quicker rep onboarding and the prioritization of urgent coaching needs.

Pricing

Contact the sales team for pricing.

Related: How to Use Generative AI for Sales Success

6. Salesken

Source: Salesken

Salesken revolutionizes sales conversations to drive deal closures and enhance revenue growth. With its AI-powered capabilities, Salesken transforms every interaction into an opportunity for insightful analysis and actionable insights.

Features

• Comprehensive Activity Capture: Salesken records and captures all customer interactions, including calls, emails, and website engagements, providing a holistic view for analysis and optimization.
• Deep AI Analysis: Leveraging conversational intelligence, machine learning, and natural language processing (NLP), Salesken performs in-depth analysis of interactions to extract valuable insights and signals.
• Actionable Insights: Salesken doesn’t just stop at analysis; it delivers actionable insights backed by data, guiding sales teams on the next steps to be taken for closing more deals effectively.
• Coaching and Development: Facilitating a coaching culture, Salesken enables personalized coaching for individual reps based on real sales conversations. It shares conversation intelligence snippets and offers AI-enabled coaching to improve talk tracks and boost performance.

Pricing

Pricing details are available upon request.

Related: 40+ ChatGPT Prompts To Supercharge Your Sales

7. CallRail

Source: CallRail

8. Clari Copilot

Source: Clari

Formerly known as Wingman, Clari Copilot is your go-to platform for capturing every conversation and unlocking key signals that drive a smarter revenue process. With Clari Copilot, your team is always equipped with the right insights to drive success.

Features

• Actionable & Timely Insights: Clari Copilot proactively surfaces deal-changing insights, including potential blockers, competitor mentions, and next steps. Empower your sales teams to make informed decisions and drive success.
• AI-Generated Call Summaries: Leveraging generative AI, Clari Copilot delivers conversationally formatted call summaries, next steps, and suggested actions directly to your Slack. Stay informed and take action seamlessly.
• Unified Revenue Monitoring: As part of the leading revenue management platform, Clari, Clari Copilot provides a single platform for sales teams to monitor every stage of deals and make accurate revenue forecasts. Streamline your processes and drive growth with confidence.

Pricing

Contact the sales team to get pricing details.

Related: AI in Sales 101: Unveiling Tools and Best Practices to Transform Your Sales Strategy

9. Avoma

Source: Avoma

Avoma revolutionizes how sales teams manage customer interactions before, during, and after meetings. This AI-powered assistant automatically records all sales meetings, providing comprehensive transcripts, summarized notes, and actionable insights.

Features

• Topic Detection: Avoma intelligently categorizes transcripts by topics such as business needs, pain points, and next steps, offering sales teams invaluable context without the need to listen to entire conversations.
• CRM Integration: Post-meeting, Avoma generates a concise one-pager bulleted summary that seamlessly syncs with your CRM, ensuring all essential details are captured and accessible.
• Collaborative Note Editing: Sales teams can collaborate on note-taking, viewing, and editing in real-time with Avoma. The platform timestamps notes and contextualizes them with meeting recordings, fostering efficient collaboration and information sharing.
• Conversation Insights: Avoma’s conversation intelligence provides individual reps with insights into their conversations, including most-used filler words and longest monologues, empowering them to refine their communication skills and strategies.

Pricing

• Basic: Free
• Starter: $24 per user per month (monthly billing) or $19 per user per month (annual billing)
• Plus: $59 per user per month (monthly billing) or $49 per user per month (annual billing)
• Business: $79 per user per month (annual billing)
• Enterprise: $129 per user per month (annual billing)

Related: 10 Best Sales Intelligence Software For 2024

10. Enthu.ai

Source: Enthu.ai

Enthu.ai‘s conversation intelligence tool equips sales teams with AI-generated insights gleaned from sales calls, facilitating the analysis of customer interactions and enhancing operational efficiency.

Features

• Cross-Channel Conversation Capture: Automatically captures and transcribes conversations with prospects and customers across various channels, including phone calls, chats, voicemail, and video calls.
• Detailed Call Review: Enthu.ai meticulously analyzes every call, identifying key moments, and presents them in an intuitive user interface for comprehensive analysis.
• Playback Library: Empowers sales teams to bookmark sales calls for various purposes such as escalation, team coaching, and onboarding of new members.

Pricing

Contact the sales team to get pricing details.

Related: 10 Critical Sales Communication Skills For Success in 2024

11. Fireflies

Source: Fireflies

Fireflies’ conversation intelligence suite offers comprehensive insights by consolidating details such as speakers, topics, and sentiment during sales calls, enabling sales teams to assess the quality of their conversations over time.

Features

• Automatic Meeting Capture: Fireflies meeting assistant and transcription automatically records and sends meeting transcripts to your inbox.
• Insightful Analytics: Consolidate insights around speakers, topics, sentiment, and more to measure the quality of your team’s conversations over time.
• Team Performance Tracking: Track individual performance metrics such as questions asked, time spent in conversations, and talk-to-listen ratio to coach and replicate best practices.
• Integration: Seamlessly integrate with apps and CRMs to automate workflow and easily transcribe files using in-app upload, Zapier, or API.
• Clear Visibility: Gain clear visibility into key topics discussed in meetings, including competitors, objections, pricing, and more.
• Cross-Functional Use: Fireflies Conversation Intelligence can be utilized across various teams including Sales, Recruiting, Product, Marketing, and more to make informed decisions.

Pricing

• Free: $0
• Pro: $10 per month (billed annually)
• Business: $19 per month (billed annually)
• Enterprise: $39 per month (billed annually)

Related: ChatGPT for Sales: 10 Ways to Boost Your Sales Revenue Using ChatGPT

12. Mindtickle

Source: Mindtickle

Mindtickle’s conversation analytics software offers robust functionality to analyze calls, emails, and meetings, providing valuable insights to empower sales teams in mastering ideal sales behaviors and adapting to dynamic changes. Additionally, it leverages revenue intelligence technology to deliver deal and account health scores.

Features

• Call AI: Mindtickle’s Call AI feature automatically transcribes and analyzes every sales conversation, uncovering valuable insights to identify and replicate successful sales rep behaviors.
• Single System of Record: Integrated into a unified system of record, Call AI provides customer insights, training, onboarding, and content all within a single platform, streamlining operations and enhancing efficiency.
• Personalized Coaching: Mindtickle enables reps to leverage real-world buyer interaction data for personalized and effective sales coaching, ensuring continuous improvement and alignment with customer needs.

Pricing

Contact the sales team to get pricing details.

Related: What is Sales Acceleration? – Tools and Tactics Included

Factors to Consider When Choosing the Best Conversational Intelligence Software

Here are some factors to consider when choosing Conversational Intelligence Software:

1. Accuracy and reliability of data analysis: Ensure that the software provides accurate insights by analyzing conversations effectively, allowing for informed decision-making.
2. Compatibility with existing systems and platforms: Choose software that seamlessly integrates with your current systems, such as CRM or communication platforms, to streamline operations.
3. User-friendly interface and ease of integration: Opt for software with an intuitive interface that is easy for team members to use and integrates smoothly into existing workflows.
4. Customization options to meet specific business needs: Look for software that offers customization options, allowing you to tailor the analysis to your unique business requirements and objectives.
5. Scalability to accommodate future growth: Select software that can scale with your business as it grows, accommodating increasing volumes of data and expanding user bases.
6. Security features to protect sensitive data: Prioritize software that includes robust security measures to safeguard sensitive customer information and ensure compliance with data protection regulations.
7. Pricing and affordability: Consider the cost of the software and evaluate it against the value it provides to your business, ensuring that it fits within your budget constraints.
8. Quality of customer support and training resources: Choose a provider that offers excellent customer support and comprehensive training resources to assist your team in maximizing the software’s capabilities and addressing any issues that may arise.

Related: How to Use AI For Sales Training – Tools and Best Practices

How Goodmeetings Can Help Your Sales Team?

Source: Goodmeetings

Goodmeetings revolutionizes sales team performance by leveraging cutting-edge conversation intelligence technology. Here’s how Goodmeetings can elevate your sales team:

1. Enhanced Meeting Insights: Goodmeetings captures every detail of sales meetings, providing accurate transcriptions and AI-generated summaries. Sales reps gain deeper insights into customer interactions, enabling them to understand client needs better and tailor their approach accordingly.
2. Streamlined Workflow: With automated processes such as human-level summaries and integrated CRM functionalities, Goodmeetings eliminates mundane tasks for sales reps. This streamlines workflow, allowing reps to focus more on engaging with prospects and closing deals.
3. Real-Time Assistance: Goodmeetings offers real-time AI support during meetings, empowering sales reps with instant access to relevant information and insights. This enables reps to address customer queries more effectively and make informed decisions on the fly.
4. Improved Training and Coaching: Through AI-generated transcripts and summaries, Goodmeetings facilitates continuous improvement for sales teams. Managers can identify coaching opportunities, track performance metrics, and provide targeted training to enhance sales skills and techniques.
5. Seamless Integration: Goodmeetings seamlessly integrates with existing tools and workflows, including CRMs and video conferencing platforms. This ensures data continuity and enhances collaboration among team members, leading to greater efficiency and productivity.

Source: Goodmeetings

Related: 15 Best AI Sales Tools & Software [2024]

FAQs

1. What is Conversational Intelligence?

Wondering what is conversational artificial intelligence?

Conversational intelligence harnesses artificial intelligence (AI) to analyze extensive datasets of speech or text extracted from customer interactions, deriving valuable insights. These insights are organized within CRMs and digital experience platforms, offering comprehensive views of customer sentiment and intent.

2. What is Conversational Intelligence Software?

Conversational intelligence software is also known as conversational AI. So what is conversational AI?

Conversational Intelligence Software refers to computer programs or applications that use advanced technology, like artificial intelligence and natural language processing, to analyze and understand human conversations.

This software can process various forms of communication, such as speech, text, or chat messages, to extract valuable insights and data. It helps businesses and organizations improve their communication strategies, enhance customer interactions, and optimize team collaboration by providing valuable feedback, sentiment analysis, and actionable recommendations based on the analyzed conversations.

3. How Does Conversation Intelligence Work?

So, how does conversational AI work? Here’s how:

Conversation Intelligence works by utilizing advanced technologies like artificial intelligence and natural language processing to analyze spoken or written conversations. It processes data from various sources, such as call recordings or chat transcripts, to extract insights on customer sentiment, intent, and key themes, aiding businesses in improving communication strategies and customer experiences.

4. What is the Goal of Conversation Intelligence?

The goal of Conversation Intelligence is to enhance communication effectiveness by leveraging technology to understand, analyze, and optimize conversations. It aims to improve various aspects of communication, including customer interactions, team collaboration, and overall relationship building, ultimately leading to better outcomes, increased productivity, and enhanced customer satisfaction.

5. What Data Can Conversation Intelligence Analyze?

Conversation Intelligence can analyze various forms of data, including:

• Speech: Analyzing spoken conversations from phone calls, meetings, or recorded interactions.
• Text: Analyzing written conversations from chat transcripts, emails, or social media messages.
• Sentiment: Determining the emotional tone or sentiment expressed in conversations.
• Intent: Identifying the purpose or goal behind customer inquiries or interactions.
• Keywords and Themes: Extracting key topics or themes discussed in conversations.
• Engagement Metrics: Measuring levels of engagement, such as response times or interaction frequency.
• Customer Feedback: Analyzing feedback provided by customers during conversations.
• Actionable Insights: Deriving actionable recommendations for improving communication strategies or addressing customer needs based on analyzed data.

6. What Are the Benefits of Using Conversational Intelligence Tools

The benefits of using Conversational Intelligence tools include:

• Deeper customer understanding for personalized interactions.
• Improved clarity, empathy, and rapport in communication.
• Tailored sales, marketing, and product strategies.
• Streamlined workflows and optimized resource allocation.
• Enhanced team collaboration and knowledge sharing.
• Early identification of issues for proactive resolution.
• Real-time feedback for immediate adjustments.
• Data-driven decision-making for effective strategies.

Wrapping Up

Conversational intelligence software plays a crucial role in empowering sales teams to understand customer interactions better, streamline workflows, and drive revenue growth. Among the top solutions in 2024, Goodmeetings stands out for its AI-powered platform, offering enhanced meeting insights, streamlined workflows, real-time assistance, improved training capabilities, and seamless integrations, making it an invaluable asset for sales teams aiming for success.